OBJECTIVE:

EXPERIENCE:

7/2005 - Present

Industry: Telecommunications Services

Transport Install Tech

• Track, configure, test, and turn up DS1, DS3, OCn, and Ethernet Transport circuits.• Option ports, build cross-connects, provide port loop-back testing with the following equipment:• -Lucent-Titan5500• -Fujitsu Flashwave and FLM• -Lucent DMX, DACS IV, DDM2000, and FT2000-Testsets: NetAnalyst, NicPlus & DLI, and JDSU.• Troubleshoot network/circuit connectivity with Field Techs, LECs, and Telecom company customers as necessary -Keep orders very well documented and updated. -Utilize time and work diligently to complete work requirements in a timely manner.

7/2009 - 12/2009

Industry: Telecommunications Services

Lead Transport Technician / Project Manager

Lead Transport Technician/Project Manager                    *Lead over 13 transport technicians, advised over the build, test, and turn up of DS1 Circuits for timely completions. *SME for department, Tier2 support, provided procedural instruction and order and circuit assistance to technicians *Monitored work to ensure processes and responsibilities are followed.*Project was short term due to company direction

9/2003 - 6/2005

Industry: Telecommunications Services

Network Services Manager (Contractor at SBC Long Distance)

*Coordinate and oversee the installation and turn-up of customer Data circuits with technicians, vendors, and customers*Efficiently process and provision Data orders on a daily basis*Manage high-profile customer project with over 100 circuits*Assist co-workers, managers, and project managers as needed to resolve technical or customer issues

1/2001 - 6/2002

Network Engineer III - Lead

Tested and activated: WAN trunks, ATM, Frame Relay, and Imux circuits using proprietary databases for the company's backbone network.Configured and activated ATM and Frame Relay lports, PVCs, and DACS cross-connects.Interacted with Data Traffic Engineering, Capacity Planning, Field Technicians, Provisioning, and other internal groups to complete circuits/installs.Leader of creating and implementing Technician Manual for the department.Reviewed and ensured accurate work completed by other technicians/engineers.

1/1999 - 1/2001

Industry: Telecommunications Services

Telecom Technician II - Lead

Performed local loop and CSU/DSU remote testing for DS0 and DS1 Frame Relay/Data circuits.Configured and activated DACS cross-connects, lports, and PVCs for Data circuits.Coordinated and worked with customers to activate (port,lmi,pvc) and upgrade/downgrade circuits.Worked (and escalated) with LECs, Field Technicians, Provisioners, and Sales for installations and troubleshooting issues.Mentored/trained 5 new Technicians.

7/1997 - 1/1999

Industry: Telecommunications Services

Provisioner

Coordinated and managed the implementation of Data circuits for timely installations.Entered, designed, and provisioned Frame Relay and ATM orders using proprietary databases.Served as a single point of contact for customer serivce issues; interfacing with Sales, Operations, LECs, and Technicans as needed.Good rapport with high profile/revenue customer having long term project.Liaison with Management, Sales/Marketing, and Operations/Facilities towards implementation of a new product.Transitioned deparmental functions from Illinois to Missouri office.

11/1996 - 7/1997

Industry: Telecommunications Services

Jr Central Office Technician (Co-Op)

Co-Op position while attending DeVry Institute of Technology.Maintained billing tapes.Monitored central office switch alarms.Gained skills in WindowsNT, Netlink, and MSTO equipment.Reset functions on VANX/Vmail equipment

EDUCATION:

6/1997

Bachelor's Degree

Bachelor's Degree in Telecommunications Management

5/1994

Associate Degree

Associate Degree in Supervisory and Administrative Management

REFERENCES:

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